60-Day Happiness Guarantee
We want you to be completely happy with your products, which is why we offer an unmatched 60-day Happiness Guarantee. If you're not satisfied with your purchase, you can request a return within 60 days from delivery for a refund.
How to Make a Return
• Please contact Ardent Fitness for a Return Authorization number to accompany the product you’re returning.
• We ask that all returns be clearly marked with the Return Authorization number and are shipped back in like-new condition in the original boxes.
• We do require that you provide trackable return shipping to our facility, to ensure your return is as smooth as possible.
• Please allow up to 10 business days for your return or exchange to be processed once the item is received back in our warehouse.
Return Policy Details
• Unfortunately, we cannot refund original shipping and installation/set up costs and return pick-up handling charges.
• If the product(s)/equipment is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Ardent Fitness reserves the right to refuse a refund or to charge additional restocking fees, at our sole discretion.
• Restocking charges apply to certain products. Please note there is a 15% restocking fee for all items returned without their original boxes.
• In most cases your refund will automatically go back to the original form of payment used for the purchase.
• Custom items (flooring, lockers) and commercially-warranted products are not eligible for a refund. Please contact us for more information.
• Enjoy an extra level of comfort buying Zogics branded products knowing they are backed by a happiness guarantee that never expires. Used Zogics branded products can be returned at any time for a full refund (minus shipping charges).
• If you have questions or received an incorrect or damaged item, please contact us here.